{"id":2267,"date":"2023-06-05T11:30:07","date_gmt":"2023-06-05T11:30:07","guid":{"rendered":"https:\/\/b2btechknowledge.com\/?p=2267"},"modified":"2023-07-18T09:44:33","modified_gmt":"2023-07-18T09:44:33","slug":"may-2023-recap","status":"publish","type":"post","link":"https:\/\/b2btechknowledge.net\/fr\/latest-news\/may-2023-recap\/","title":{"rendered":"May 2023 Recap"},"content":{"rendered":"<p>Welcome to our May 2023 recap. Last month we explored the rise of Fintech with our article on how technology is changing the finance industry. We also took a look at the role of chatbots in customer service.<\/p>\n<p>We are often overwhelmed by information and miss what is most important. Our goal is to highlight the most pertinent information for our readers. If you\u2019re a decision-maker, IT service provider or a reader who wants to keep up to date with the latest news from the world of Tech,\u00a0<a href=\"https:\/\/b2btechknowledge.net\/fr\/\">TechKnowledge<\/a>\u00a0is your go-to platform.<\/p>\n<h6><a href=\"https:\/\/b2btechknowledge.net\/fr\/latest-news\/the-rise-of-fintech-how-technology-is-changing-the-finance-industry\/\">The Rise of Fintech: How Technology is Changing the Finance Industry<\/a><\/h6>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-2241 alignright\" src=\"https:\/\/b2btechknowledge.net\/wp-content\/uploads\/Untitled-design-2023-05-11T141001.062-e1683810705610-300x300.png\" alt=\"\" width=\"176\" height=\"176\" srcset=\"https:\/\/b2btechknowledge.net\/wp-content\/uploads\/Untitled-design-2023-05-11T141001.062-e1683810705610-300x300.png 300w, https:\/\/b2btechknowledge.net\/wp-content\/uploads\/Untitled-design-2023-05-11T141001.062-e1683810705610-150x150.png 150w, https:\/\/b2btechknowledge.net\/wp-content\/uploads\/Untitled-design-2023-05-11T141001.062-e1683810705610-12x12.png 12w, https:\/\/b2btechknowledge.net\/wp-content\/uploads\/Untitled-design-2023-05-11T141001.062-e1683810705610-500x500.png 500w, https:\/\/b2btechknowledge.net\/wp-content\/uploads\/Untitled-design-2023-05-11T141001.062-e1683810705610.png 600w\" sizes=\"auto, (max-width: 176px) 100vw, 176px\" \/>In recent years, the finance industry has seen a significant transformation, thanks to the rise of financial technology, otherwise known as, Fintech. Technology has made it easier for people to manage their finances, access loans and investments, and carry out transactions more efficiently than ever before. In this article, we will explore the rise of Fintech and how it is changing the face of the finance industry.<\/p>\n<h6 class=\"latest-news-title\"><a href=\"https:\/\/b2btechknowledge.net\/fr\/latest-news\/the-role-of-chatbots-in-customer-service-enhancing-the-user-experience\/\">The Role of Chatbots in Customer Service: Enhancing the User Experience<\/a><\/h6>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-2258 alignleft\" src=\"https:\/\/b2btechknowledge.net\/wp-content\/uploads\/Untitled-design-2023-05-26T113707.539-e1685097465707-300x300.png\" alt=\"\" width=\"179\" height=\"179\" srcset=\"https:\/\/b2btechknowledge.net\/wp-content\/uploads\/Untitled-design-2023-05-26T113707.539-e1685097465707-300x300.png 300w, https:\/\/b2btechknowledge.net\/wp-content\/uploads\/Untitled-design-2023-05-26T113707.539-e1685097465707-150x150.png 150w, https:\/\/b2btechknowledge.net\/wp-content\/uploads\/Untitled-design-2023-05-26T113707.539-e1685097465707-12x12.png 12w, https:\/\/b2btechknowledge.net\/wp-content\/uploads\/Untitled-design-2023-05-26T113707.539-e1685097465707-500x500.png 500w, https:\/\/b2btechknowledge.net\/wp-content\/uploads\/Untitled-design-2023-05-26T113707.539-e1685097465707.png 600w\" sizes=\"auto, (max-width: 179px) 100vw, 179px\" \/>In today\u2019s fast-paced digital world, customer service is a critical aspect of any successful business. With the rise of online shopping and e-commerce platforms, the need to provide efficient and effective customer support has never been greater. In recent years, chatbots, or virtual assistants, as they are sometimes called, have emerged as a valuable tool for businesses to enhance their customer service capabilities and improve the overall user experience. This article explores the role of chatbots in customer service and how they are revolutionising the way businesses interact with their customers.<\/p>","protected":false},"excerpt":{"rendered":"<p>Welcome to our May 2023 recap. Last month we explored the rise of Fintech with our article on how technology&#8230;<\/p>","protected":false},"author":36,"featured_media":2268,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[35,36],"tags":[],"class_list":["post-2267","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-latest-news","category-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>May 2023 Recap - Techknowledge<\/title>\n<meta name=\"description\" content=\"We are often overwhelmed by information and miss what is most important. Our goal is to highlight the most pertinent information for our readers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/b2btechknowledge.net\/fr\/latest-news\/may-2023-recap\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"May 2023 Recap - Techknowledge\" \/>\n<meta property=\"og:description\" content=\"We are often overwhelmed by information and miss what is most important. Our goal is to highlight the most pertinent information for our readers.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/b2btechknowledge.net\/fr\/latest-news\/may-2023-recap\/\" \/>\n<meta property=\"og:site_name\" content=\"Techknowledge\" \/>\n<meta property=\"article:published_time\" content=\"2023-06-05T11:30:07+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-07-18T09:44:33+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/b2btechknowledge.net\/wp-content\/uploads\/MonthLY-RECAP-1-e1685964567851.png\" \/>\n\t<meta property=\"og:image:width\" content=\"600\" \/>\n\t<meta property=\"og:image:height\" content=\"600\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Katie Gleig\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Katie Gleig\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/b2btechknowledge.net\/latest-news\/may-2023-recap\/\",\"url\":\"https:\/\/b2btechknowledge.net\/latest-news\/may-2023-recap\/\",\"name\":\"May 2023 Recap - Techknowledge\",\"isPartOf\":{\"@id\":\"https:\/\/b2btechknowledge.net\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/b2btechknowledge.net\/latest-news\/may-2023-recap\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/b2btechknowledge.net\/latest-news\/may-2023-recap\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/b2btechknowledge.net\/wp-content\/uploads\/MonthLY-RECAP-1-e1685964567851.png\",\"datePublished\":\"2023-06-05T11:30:07+00:00\",\"dateModified\":\"2023-07-18T09:44:33+00:00\",\"author\":{\"@id\":\"https:\/\/b2btechknowledge.net\/#\/schema\/person\/8f955df511e9bbbbf9cfa0ec56cd551b\"},\"description\":\"We are often overwhelmed by information and miss what is most important. Our goal is to highlight the most pertinent information for our readers.\",\"breadcrumb\":{\"@id\":\"https:\/\/b2btechknowledge.net\/latest-news\/may-2023-recap\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/b2btechknowledge.net\/latest-news\/may-2023-recap\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/b2btechknowledge.net\/latest-news\/may-2023-recap\/#primaryimage\",\"url\":\"https:\/\/b2btechknowledge.net\/wp-content\/uploads\/MonthLY-RECAP-1-e1685964567851.png\",\"contentUrl\":\"https:\/\/b2btechknowledge.net\/wp-content\/uploads\/MonthLY-RECAP-1-e1685964567851.png\",\"width\":600,\"height\":600},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/b2btechknowledge.net\/latest-news\/may-2023-recap\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/b2btechknowledge.net\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Latest news\",\"item\":\"https:\/\/b2btechknowledge.net\/topics\/latest-news\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"May 2023 Recap\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/b2btechknowledge.net\/#website\",\"url\":\"https:\/\/b2btechknowledge.net\/\",\"name\":\"Techknowledge\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/b2btechknowledge.net\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/b2btechknowledge.net\/#\/schema\/person\/8f955df511e9bbbbf9cfa0ec56cd551b\",\"name\":\"Katie Gleig\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/b2btechknowledge.net\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/7e3285057fd0fb77646c91c0d8994c6c9d528c24c224f7d64f2e356695c0e55d?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/7e3285057fd0fb77646c91c0d8994c6c9d528c24c224f7d64f2e356695c0e55d?s=96&d=mm&r=g\",\"caption\":\"Katie Gleig\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"May 2023 Recap - Techknowledge","description":"We are often overwhelmed by information and miss what is most important. Our goal is to highlight the most pertinent information for our readers.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/b2btechknowledge.net\/fr\/latest-news\/may-2023-recap\/","og_locale":"fr_FR","og_type":"article","og_title":"May 2023 Recap - Techknowledge","og_description":"We are often overwhelmed by information and miss what is most important. Our goal is to highlight the most pertinent information for our readers.","og_url":"https:\/\/b2btechknowledge.net\/fr\/latest-news\/may-2023-recap\/","og_site_name":"Techknowledge","article_published_time":"2023-06-05T11:30:07+00:00","article_modified_time":"2023-07-18T09:44:33+00:00","og_image":[{"width":600,"height":600,"url":"https:\/\/b2btechknowledge.net\/wp-content\/uploads\/MonthLY-RECAP-1-e1685964567851.png","type":"image\/png"}],"author":"Katie Gleig","twitter_card":"summary_large_image","twitter_misc":{"\u00c9crit par":"Katie Gleig","Dur\u00e9e de lecture estim\u00e9e":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/b2btechknowledge.net\/latest-news\/may-2023-recap\/","url":"https:\/\/b2btechknowledge.net\/latest-news\/may-2023-recap\/","name":"May 2023 Recap - Techknowledge","isPartOf":{"@id":"https:\/\/b2btechknowledge.net\/#website"},"primaryImageOfPage":{"@id":"https:\/\/b2btechknowledge.net\/latest-news\/may-2023-recap\/#primaryimage"},"image":{"@id":"https:\/\/b2btechknowledge.net\/latest-news\/may-2023-recap\/#primaryimage"},"thumbnailUrl":"https:\/\/b2btechknowledge.net\/wp-content\/uploads\/MonthLY-RECAP-1-e1685964567851.png","datePublished":"2023-06-05T11:30:07+00:00","dateModified":"2023-07-18T09:44:33+00:00","author":{"@id":"https:\/\/b2btechknowledge.net\/#\/schema\/person\/8f955df511e9bbbbf9cfa0ec56cd551b"},"description":"We are often overwhelmed by information and miss what is most important. Our goal is to highlight the most pertinent information for our readers.","breadcrumb":{"@id":"https:\/\/b2btechknowledge.net\/latest-news\/may-2023-recap\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/b2btechknowledge.net\/latest-news\/may-2023-recap\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/b2btechknowledge.net\/latest-news\/may-2023-recap\/#primaryimage","url":"https:\/\/b2btechknowledge.net\/wp-content\/uploads\/MonthLY-RECAP-1-e1685964567851.png","contentUrl":"https:\/\/b2btechknowledge.net\/wp-content\/uploads\/MonthLY-RECAP-1-e1685964567851.png","width":600,"height":600},{"@type":"BreadcrumbList","@id":"https:\/\/b2btechknowledge.net\/latest-news\/may-2023-recap\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/b2btechknowledge.net\/"},{"@type":"ListItem","position":2,"name":"Latest news","item":"https:\/\/b2btechknowledge.net\/topics\/latest-news\/"},{"@type":"ListItem","position":3,"name":"May 2023 Recap"}]},{"@type":"WebSite","@id":"https:\/\/b2btechknowledge.net\/#website","url":"https:\/\/b2btechknowledge.net\/","name":"Techknowledge","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/b2btechknowledge.net\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Person","@id":"https:\/\/b2btechknowledge.net\/#\/schema\/person\/8f955df511e9bbbbf9cfa0ec56cd551b","name":"Katie Gleig","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/b2btechknowledge.net\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/7e3285057fd0fb77646c91c0d8994c6c9d528c24c224f7d64f2e356695c0e55d?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/7e3285057fd0fb77646c91c0d8994c6c9d528c24c224f7d64f2e356695c0e55d?s=96&d=mm&r=g","caption":"Katie Gleig"}}]}},"_links":{"self":[{"href":"https:\/\/b2btechknowledge.net\/fr\/wp-json\/wp\/v2\/posts\/2267","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/b2btechknowledge.net\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/b2btechknowledge.net\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/b2btechknowledge.net\/fr\/wp-json\/wp\/v2\/users\/36"}],"replies":[{"embeddable":true,"href":"https:\/\/b2btechknowledge.net\/fr\/wp-json\/wp\/v2\/comments?post=2267"}],"version-history":[{"count":0,"href":"https:\/\/b2btechknowledge.net\/fr\/wp-json\/wp\/v2\/posts\/2267\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/b2btechknowledge.net\/fr\/wp-json\/wp\/v2\/media\/2268"}],"wp:attachment":[{"href":"https:\/\/b2btechknowledge.net\/fr\/wp-json\/wp\/v2\/media?parent=2267"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/b2btechknowledge.net\/fr\/wp-json\/wp\/v2\/categories?post=2267"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/b2btechknowledge.net\/fr\/wp-json\/wp\/v2\/tags?post=2267"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}